is a specialist We conduct detailed research into your potential users and test the usability of websites, mobile apps, software, wearables and IoT devices.
We work in Cantonese and English with users in Hong Kong, Singapore and other Asian countries.
Get the detailed insight you need to design products and services that are successful and easy to use.
Learn moreBuild relevant, easy-to-use services by testing as you develop. Or figure out why your products are underperforming.
Learn moreUnderstand how you could make quick wins by following best UX practices and tapping into our experience of user behaviour.
Learn moreChange the way your teams think about designing solutions, using research and testing to improve customer experience.
Learn moreAlthough we specialise in user research, we also provide high-fidelity prototyping and UX design services by working in partnership with agencies we know and trust.
We specialise in user experience research and have done for 15+ years. It means we know what UX research method will give you the insight you need, and can design and conduct the research to maximize what you discover.
By combining what the research shows us with our knowledge and experience of UX, we can give our clients evidence-based recommendations on how to approach challenging issues or improve products and processes.
We can adapt our research methods to fit your budget and your schedules. Whether you work in an agile way, or are more traditional in your processes, we can get the feedback you need, when you need it without compromising the data.
Need a UX research partner? We regularly partner with digital and marketing agencies to provide specialist research and testing services to support you in delivering a top quality service to your clients. Contact us to discuss what we can do.
We test websites and apps for multinationals operating in Hong Kong and Singapore, and work with local startups, established businesses and public sector organisations of all sizes.
Our UX researchers can work directly with your company or with your product development, marketing or UX design agency.
As CoolGranite (and under our former brand, AddiThink) we have done work for the following organisations:
